PRE-DELIVERY INSPECTION (PDI):

Your warranty is covered by the PDI. If you do not purchase the PDI, there is no Comprehensive Warranty Coverage—however, a 7-day Parts Warranty will be included.

If the purchase includes the PDI (Pre-Delivery Inspection), Sudbury E-Bike will take responsibilities for the assembly and PDI of the e-bike before the pick-up. In this case, the comprehensive warranty is valid at the Sudbury E-Bike location. For more information about PDI, such as the cost and coverage, please contact us at sudburyebikeatv@gmail.com or call 705-969-2453.

If the customer decided not to include PDI in the purchase, the bike will be in a box, approximately 80% assembled. The customer will be responsible for the remaining assembly of the e-bike. And there is no Comprehensive Warranty Coverage—however, a 7-day Parts Warranty will be included.

Please allow for a minimum of 1 hour for the PDI, so that test and trial runs can be conducted on the products to ensure all systems are safe and operable. We also ask that you allow at least 24 hours for warranty and estimate examination, and at least 5 business days for repair.

 

BATTERY & CHARGER:

You must use the original charger to charge your E-Bike. It is the customers responsibility to ensure that the charger matches the battery. If you have any questions about the compatibility of your battery and charger, please feel free to contact us.

Using incompatible charger could be a fire hazard and lead to injuries and other severe consequences. Sudbury E-Bike is not responsible for any damage resulting in using incompatible chargers.

 

WARRANTY CLAIMS:

If you have purchased from Sudbury E-Bike, your warranty is covered by Sudbury E-Bike. It is the customers responsibility supply the purchase paperwork and warranty paperwork prior to warranty claims. Sudbury E-bike is not responsible for lost/missing warranty/purchase paperwork. Please contact your us for your warranty claims at sudburyebikeatv@gmail.com or call 705-969-2453.

RETURN OR EXCHANGE:

7 -Day Return or Exchange: Any model returned must be in new condition with purchase paperwork. We must receive the return or exchange within 7 days of the date on the invoice/receipt. You are responsible for transportation of returns/exchanges. On all return and exchange items, a restocking fee of 20% will be withheld from the refund amount unless Sudbury E-bike has agreed to another arrangement in writing. The cost of the item minus the restocking fee will be refunded once the product has been returned and is determined to be in new condition. Restocking fees are 20% of MSRP not including Taxes, Freight/Shipping or PDI. When returning the e-bike, please ensure that all original items sent with the e-bike are included in the package. E-bikes missing keys, chargers, or battery will be refused at your expense.

If the e-bike was paid by financing, you are responsible for any cancellation fees or penalties charged by the third-party financing company unless Sudbury E-bike has agreed to cover the fees in writing. The financing loan agreement will only be cancelled after Sudbury E-bike has received and approved the returned product.

Sudbury E-bike will not accept any e-bike or parts returns or exchanges without prior notice of the return or exchange, or outside of the 7 days limit and may reject any products at your expense. Sudbury E-bike is not responsible for any additional damage that may occur during transportation of returns.