Returns and Refunds
Sudbury E-Bike offers a 7 day Money Back Guarantee from the day the product arrives on all purchases returned in original packaging (a 20% re-stocking fee applies). This guarantee is applicable only if the unit is in new condition with no damages/user abuse. If the unit is damaged there are no refunds or exchanges. Shipping to and from our warehouse is not included. No product will be returned without the original bill of sale. Please call us at 705-969-2453 if you need to return a product.