SHOK Warranty Policy

 
SHOK offers Limited Warranty coverage on manufacturers defective parts for its own products. This warranty covers all parts costs associated with the repair during the warranty period when repaired by a SHOK authorized dealer. Invoice/receipt must be present at the time of repair for warranty to be valid. At no time does the warranty cover transportation or incidental costs associated with the repair of your unit. Shipping costs of parts from the wholesaler(s) may not be covered.

 

Warranty Period

Mobility Scooter & E-bikes Warranty Coverage:
- 1 year on the motor, controller, display, throttle. 6 months on the battery and charger.

ATV’s, Balance Bikes, & Kickscooters Warranty Coverage:
- 6 months on the motor, controller, display, throttle, battery and charger.

Kids Toys Warranty Coverage:
- 90 days on motor, controller, battery, and charger.

Your Warranty Does Not Cover:
- Any damage resulting from negligence of the periodic maintenance.  
- Any damage incurred from water, road salt, and other foreign debris or chemicals.  
- Any damage which results from repair, adjustment or maintenance operations by any methods other than those specified by SHOK.
- Any damage which results from driving due to race, rally, or operation of the vehicle in a location that is not used for normal operational driving of such a vehicle.
- Any damage which results from use beyond the limitations specified in the SHOK Owners Manual such as overloading the vehicle, or any damage from the use under abnormal conditions (abuse of vehicle).
- Any damage caused when the product is used as a rental vehicle.
- Any damage which results from use of non-genuine parts or accessories (aftermarket/other dealer’s add-on/replacement parts).
- Any damage due to improper storage or transport of vehicle or batteries.
- Any damage which may results from repair, adjustment or maintenance operations performed by any person other than SHOK distributor (or the SHOK authorized Dealer).   
- Any damage which results from modifications of the product.
- Any damage that results from the passage of time (natural fading of painted surfaces, plated surfaces, sheet peeling, and other deterioration).
- Regular wear and tear items. SHOK will not warranty parts worn due to natural wear and tear (including, but not limited to, light bulbs, tubes, tires, worn brakes, cables, fuses, seats, plastic housings and shrouds, pitting, scratches and chips, grips, chain, spokes, etc.).
- Any damage which results from unavoidable disasters (natural or otherwise) and/or secondary damages based on any of these occurrences (fire, flood, wind damage, snow, collision, theft, etc.).
- Incidental or additional expenses incurred for making the warranty repair at the location of purchase, such as towing, pick up and deliveries, as well as any losses during maintenance period, such as loss of time, loss of business and/or rental car expenses.
- Scheduled maintenance and inspections fees.

Customers Responsibility:
You must properly use, maintain and care for the vehicle as outlined in the SHOK owner’s manual. You must maintain a record of the vehicle’s required periodic service. Periodic service is considered regular maintenance and is not reimbursable. Follow all safety instructions in your owner’s manual and read all warning labels carefully. Remember to always wear safety gear when operating your scooter. A helmet is mandatory on all open vehicles. Please check your local municipality for any local operating laws. 

What your SHOK Dealer Offers:
Warranty repairs will be made at no charge for parts. The warranty on the new replacement parts shall be limited to the duration left on the original written warranty (as per customer’s original signed invoice). Your dealer will provide you with verbal instructions for operating your vehicle safely. 

I have read and understand this document including coverage, exclusions, and requirements of the SHOK Limited Warranty. I have been made aware of the risks and of the safety precautions that should be considered when operating a scooter and are satisfied that proper instructions were provided and safety gear was offered at the time of purchase.